Service & support from our customer care center
DEWETRON cares about its customers. Therefore, choosing DEWETRON means choosing a partner that accompanies you along the entire way. To guarantee the fastest processing while ensuring the highest quality, DEWETRON established a customer care center (CCC). It is an entire department devoted to customers and their needs. Do you have questions? Do you need support or are you looking for any service? We are there for you. On this page, you will find out what it offers and how you can contact it. If you you click on one of the regions below, you can see our special offer for this area.
Our Customer Care Center Offers
FIRST LEVEL SUPPORT
Our first level support provides you with immediate remedy to any issue you encounter during your measurement task.
SECOND LEVEL SUPPORT
You need very application-specific support or you want us to assist you directly on-site? We can help you!
CALIBRATION
To guarantee the highest integrity of measurement data, annual calibration is necessary. We offer various standards.
MAINTENANCE
We offer several maintenance services, including an annually scheduled system maintenance - our customers' favorite.
REPAIR
Sometimes, events turn out differently than expected and equipment breaks. We can help to make your system ready for your next task.
SYSTEM UPGRADE
During a system upgrade, we exchange computer components so you can continue to work with cutting edge technology.
WARRANTY EXTENSION
We deliver all our systems with a one-year system warranty. This standard warranty may be extended to up to four more years.
Download Area
Head over to our CCC download area to get everything you need in one place. No matter whether you are looking for a software update, a driver, manuals or anything else. The download area of our customer care center comprises it all.
Contact Information
We are there for you. Simply click on the DEWETRON location you want to contact to get more information. If you are not sure which location represents you best, simply contact one of our headquarters (HQ). We are looking forward to hearing from you!